Customer Help

Have a question about Splash Blanket? DW, we’ve got your back.

Frequently Asked Questions

Here is a list of our most frequently asked questions. If your question is not answered below please get in touch with us and we will be happy to help.

Ordering

What styles do the Splash Blanket™ come in?

Splash Blankets come in the following variations:

  1. Original: Traditional micro-velvet with sherpa fleece. Temperature factor 5.
  2. Quilted Fleece: Traditional micro-velvet with quilted-style fleece. Temperature factor 4.
  3. Double Velvet: Both sides are micro-velvet. Temperature factor 3.
  4. Bamboo Summer Waterproof Blanket. Temperature factor 2.
  5. Cooling Waterproof Blanket. Temperature factor 1.
  6. Splash Padded Mat. Temperature factor 3.

Heat/Cool Temperature Factor Index:

5 = Very Warm
4 = Warm
3 = Neutral
2 = Cool
1 = Very Cool

What's our temperature index?

Splash Blankets come in the following variations:

  1. Original: Traditional micro-velvet with sherpa fleece. Temperature factor 5.
  2. Quilted Fleece: Traditional micro-velvet with quilted-style fleece. Temperature factor 4.
  3. Double Velvet: Both sides are micro-velvet. Temperature factor 3.
  4. Bamboo Summer Waterproof Blanket. Temperature factor 2.
  5. Cooling Waterproof Blanket. Temperature factor 1.
  6. Splash Padded Mat. Temperature factor 3.

Heat/Cool Temperature Factor Index:

5 = Very Warm
4 = Warm
3 = Neutral
2 = Cool
1 = Very Cool

How do I wash my Splash Blanket?

We recommend washing your Splash Blanket™ on a similar setting to your towels or bed sheets washing cycle – one with a fast spin! It’s best to wash your Splash Blanket™ separately on a cold or warm temperature cycle (20 degrees celsius maximum) adding in one scoop of washing liquid or powder.

If you wash your blanket on a delicate or gentle wash, the spin cycle will not remove the water effectively so we recommend a fast-spin wash. If you find yourself with a stain such as blood, wine or another bodily fluid, use a stain remover spray and soak for 3 - 5 minutes before adding it in the wash.

How do I dry my Splash Blanket?

To dry your wet blanket you can either a) line-dry indoors or hang outside on the clothesline (colours may fade over time if in the sunshine for too long) or b) tumble dry on the lowest heat setting for 30 minutes. If your dryer is too hot, it could melt the inner TPU layer so please closely monitor which setting you use to dry your blanket for the first few washes so you can get to know the ideal length of time and setting to use for your size and style of blanket. If the inner layer melts in the dryer, Splash Blanket™ is not liable for any damage as every dryer has different heat settings and standards. NOTE: Using the dryer may keep your blanket fluffier and softer compared to drying on the clothesline. 

WARNING: Do NOT iron or dry clean and do NOT use fabric softener, bleach or vinegar on your blanket as it may compromise the integrity of the TPU layer. 

If you notice your blanket has a scent or a smell after washing, you may want to add a tablespoon of bicarb or wash on a longer and slightly warmer cycle with more washing detergent, and tumble dry. 

The larger blankets may take a while to dry on the clothes hanger especially if you live in a cooler climate and don't have access to a clothes line with direct sunshine. So we do highly recommend tumble drying the larger size blanket. It also keeps them nice and fluffy!

What if my Splash Blanket has a defect or is damaged?

If you believe the product has been damaged during transit, please contact us at hello@eusplashblanket.com within the first 7 days of receiving your order with your order number and photographs of the products. We will happily rectify the situation from there!

If you believe there is a manufacturing defect, contact us with your order number and a video of the defect and we can assist you from there.

What's our shipping policy?

For our shipping & returns policy click here

What's our returns policy?

We do accept change of mind returns and exchanges provided that you contact us within 7 days of receiving your order and the product(s) remain unused and inside their original packaging.

Please contact us at hello@eusplashblanket.com with your order number and detail(s) of the items and we can assist you from there.

For our full Returns Policy, click here.

Help, my Splash Blanket is leaking. What do I do?

Unfortunately not all good things last forever and since Splash Blanket has a warranty of 12 months, we cannot replace your blanket after this period. If your blanket is leaking before this period, there could be multiple reasons why, such as a tear in the waterproof layer (hello cats claws or cheeky dog bites) or general wear & tear from washing or drying.

We recommend doing some spot checks with water to see if there is one particular area experiencing the leakage or the whole blanket.

We require an email or DM with video footage of the leak in order to replace. 

What is TPU and how is the blanket waterproof?

Our blankets are both plush and practical and can hold up to a litre of liquid (bodily fluids or otherwise). The material used to make the Splash Blanket™ has been internally bonded with a waterproof internal layer, which means the outer layers can get wet and not soak through to the other side. 

The waterproof layer is made of 100% recycled Thermoplastic Polyurethane (TPU), which makes both sides of the blanket waterproof and absorbent. The TPU is a non-toxic, BPA-free and a 100% food-grade safe material that does not contain any chemicals that interfere with the endocrine or hormone system.

Can I use a Splash Blanket for my pets?

Our pets are naturally drawn to soft, plush, cosy blankets to curl up on and go to sleep, so you'll likely want an extra blanket for your four legged friends!

Being waterproof, they are an ideal blanket for capturing any urine leakages or incontinence, drool, dog-washing or post-beach trips in the car. A Splash Blanket™ is a wonderful accompaniment to help with those toilet training puppies or kitten accidents, as well as to support and nurture older animals who perhaps struggle with incontinence or want some extra coziness and support.

Check out our Instagram for lots of cute snaps of raving fans who happen to be puppies, kittens, guinea pigs or rabbits!

What are the best selling colours?

Our best selling colours are black on black, moon blood, emerald and champagne.

Are Splash Blanket™ vegan?

Yes, completely! We're here to support your animals, not harm any. We have synthetic or bamboo blankets available.

My Splash Blanket™ still smells after washing. What do I do?

Since your Splash Blanket™ may be holding a lot of bodily fluids after sex, such as squirt, pee, come, lube, sweat, blood and other sex juices, it may still hold a bodily fluid smell after washing - depending on how you've washed your blanket.

If you notice your blanket has a scent after washing, you may want to try the following techniques:

1. Add a tablespoon of bicarb
2. Wash on a longer cycle
3. Wash on a warmer cycle to kill bacteria
4. Add more washing detergent.
5. Wash your Splash Blanket™ twice! 
6. Wash on a faster spin cycle (like you would wash your towels or sheets).
6. If it's been wet too long, wash again and dry in the dryer for 30 minutes.

The larger blankets may take much longer to dry on the clothes line, especially if you live in a cooler climate, so if it's wet for longer it might start to smell damp. If you don't have access to a clothes line with direct sunshine, we suggest washing and drying at a laundromat. Test the dryer before committing to drying longer than 30 minutes as you risk melting the TPU any longer in the dryer.

Are there Fake Splash Blankets out there?

Yep, unfortunately, there are some copycat waterproof blankets out there trying to imitate our gorgeous designs and colors. But here's the tea…they're low-quality and don't meet our top tier health and safety standards. So, we can't vouch for the efficiency or effectiveness of those products.

And get this, some sneaky sellers are copying content directly from our website to sell their lower grade products! To make sure you're getting the real deal – the top-notch, trademarked, and patented Splash Blanket™️ – always buy from us directly.

Get in touch

Have questions about your order, or a general enquiry?