Shipping policy

 

This page contains information about our shipping policies. Please read these terms carefully and make sure you understand them before ordering any products from our site.

Shipping Methods & Rates

We offer Standard Shipping within the Netherlands only.
Your order will be shipped with DHL, and you’ll receive a tracking number once it’s on the way.

Splash Blanket products: Flat rate between€5.99 and €8.99 per shipment depending of the country*

Yoni Pleasure Palace products: Flat rate of €5.99 per shipment

*Bamboujee products: Alternate flat rate shipping applies due to the heavier weight of these blankets.

Bamboujee Fitted Sheets €5.99

Bamboujee Flat Sheets: Rates between €18 and €45 depending of the country

We always try to consolidate your order to minimize shipping costs.
However, if your order includes items stocked at different warehouses, separate shipping fees will apply.

Shipping fees are flat, all-inclusive, and cover door-to-door delivery.
There are no additional taxes, import duties, or hidden fees.

Where do we ship from?

We currently only ship within the EU from this website and as we have stock in multiple locations across the world, your parcel might be shipped from one of our international locations. Keep in mind we do try to ship from the closest location but all depends on stock levels. However, please note all import fees are included on our pricing.

Discreet Packaging:

Your privacy is important to us. We use discreet packaging without any external branding. All parcels will display “Splash Blanket PTY LTD” as the sender.

Delivery Times:

Orders are typically shipped within 1-3 days of receiving the order*.

All orders on this website are shipped with DHL Parcel Connect. 

*It may take slightly longer during busy seasons and sales.

Customs Tax:

Please note that import duty and taxes may be payable on your order depending on the trade agreements your country has or with the Netherlands. 

It is your responsibility to understand your country’s regulations, as you may need to pay these duties to release your order. We are unable to quote this amount, as they vary by country.

Splash Blanket is not responsible for any import charges, duties, or taxes for international sales. In some cases, packages can be delayed due to matters outside of our control.

**Your privacy remains important to us and all orders are still shipped in discreet packaging without external branding. However, due to stricter customs regulations across Europe, parcels shipped to European countries now require more accurate and product-specific customs declarations to ensure successful delivery and avoid customs delays, returns, or parcel destruction.

This means we are no longer able to use vague descriptions such as “ornament” for European shipments. Depending on the product ordered, customs declarations will include more specific terms such as "silicone vibrating personal massager", "borosilicate glass massage tool", "crystal ornament massage tool" or similar product-related descriptions required by customs authorities.

Unfortunately, this requirement is outside of our control and applies regardless of whether your parcel is dispatched from Europe or internationally.

Tracking Your Order:

It is your responsibility to monitor the tracking and delivery of your parcel. If the item is returned due to delivery issues, you’ll be charged for re-shipping. We recommend monitoring the tracking link provided in the automated email sent when your product ships. All items are shipped through DHL and can be tracked below:

DHL

Damaged, Lost, or Stolen Order:

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

If you added Green Package Protection at checkout, please file a claim with the Route team here for quick assistance with “in-transit” related issues.

Have questions about Route Shipping Protection? Visit our FAQ page here.

Order Changes / Cancellation:

We cannot make any guarantees, but if you contact us ASAP we will do our best to make a change to your order, or cancel your order before it is processed and shipped by our warehouse. Please contact our team at hello@eusplashblanket.com immediately with your order number and your change/cancellation request.

If your cancellation is accepted, a store credit will be issued.

Unfortunately, once your order has been processed by our warehouse, we will not be able to make any changes to your order.

Note if your order has been shipped, we cannot make any changes to your shipping address. Please contact the relative postal service with your tracking number, to ask for your parcel to be redirected.

Pre-Order Items:

If your order contains items marked as ‘pre-order’, it means these items are not in stock, and we are waiting for new stock to arrive at our warehouse. Please refer to your order confirmation for estimated dispatch dates, which are subject to change based on supplier shipping status. 

To avoid multiple shipping fees, All items will ship altogether only when the pre-order item is ready to be dispatched. If you wish to split your shipment please email us at hello@eusplashblanket.com to arrange a second shipping fee for in-stock items.

Return to sender (RTS) parcels:

If the parcel cannot be delivered due to the customers error, or if a customer refuses to pay the required customs/import fees applicable to their country, fails to arrange delivery with the courier company, or fails to pick up the parcel from the collection point, the parcel becomes a return to sender (RTS). We will contact you (the customer) when we receive your parcel back at our warehouse with further instructions.

The customer will be charged for re-shipment and it is the customers responsibility to make payment and provide the true and correct address, as well as collecting their parcel from the collection point, if applicable.

If the customer has changed their mind on their purchase and does not want their order to be re-shipped, we will issue a store credit for the item(s) you purchased, minus the return fees. 

Additional Information:

  • At Splash Blanket EU, we offer live shipping rates through DHL services.
  • Shipping cost is determined by the shipping location, parcels weight and size.
  • The shipping cost is calculated when you add items to your cart. Once your order has been shipped you will receive a Shipping Confirmation email containing a consignment number and the Carrier used to ship your order.
  • Shipping to France is €9.99 EUR, Germany €9.99 EUR, Belgium €9.99 EUR, Netherlands €5.99 EUR, Poland €11.15 EUR. 

For our full return and exchange policy, click here.